FAQ

• Email us at loren@maddoxbatsonbusiness.com to start your return request
• Include your order number and the item(s) you wish to return
• Once your request is approved, you will receive a confirmation email with return shipping instructions

We accept returns of new, unworn merchandise within 30 days of the shipment date. Items must be in their original condition with tags intact.

We are unable to process returns on items that have been washed, worn, used, or damaged by the customer. Items that arrive in sealed packaging must be returned in the same fashion to be eligible for return.

Yes — we offer exchanges for the same item in a different size. Once our team receives your returned item, your exchange will be processed and shipped within 1–3 business days.

If your return is approved, the refund will be issued to the original payment method within approximately 1-3 business days of us receiving the item. Please allow additional time for your bank or card provider to process the credit.

Return shipping instructions will be provided via email after your return request is approved. Please do not ship items back before receiving instructions.

Orders are typically processed and shipped within 3–5 business days of being placed. You will receive a shipping confirmation email with tracking information once your order is on its way.

Once your order ships, you will receive a confirmation email containing your tracking number. You can use that number to track your shipment directly through the carrier's website.

Tracking information can sometimes take 24–48 hours to update after a label is created. If your tracking has not moved after several days, please reach out to us at loren@maddoxbatsonbusiness.com and we will look into it.

We apologize for the mix-up! Please email loren@maddoxbatsonbusiness.com within 30 days of receiving your order. Include your order number and a photo of the item you received, and we will make it right.

If your item was damaged in transit, please contact us within 30 days of the shipment date at loren@maddoxbatsonbusiness.com. Include your order number and photos of the damage so we can resolve it as quickly as possible.